Support
Answers to common questions. Not listed? Write to [email protected] – ideally with your macOS version and a short description.
Why does a file dialog appear?
Mac App Store apps only read what you select yourself. KityDisk therefore opens the standard macOS folder dialog: you choose the folder to analyze, with your home folder preselected. Your choice is remembered, so you are asked only once per folder.
Some folders are reported as “protected”.
macOS gives some folders extra protection (e.g. Mail, Safari, Messages). No Mac App Store app may read them. KityDisk skips these folders and tells you how many were skipped; their space is included in “Other”.
What does “Other (system, snapshots, unreadable)” mean?
It is space the drive reports as used but the scan cannot attribute to any file: system data, APFS snapshots (e.g. from Time Machine), purgeable space and folders without read access. KityDisk cannot delete this area.
Does KityDisk delete files permanently?
No. KityDisk only moves items to the Trash. You can put them back until you empty the Trash.
How do I reset saved folder access?
Choose KityDisk › “Reset Saved Folder Access”. KityDisk will ask again on the next scan.
How do I get a refund?
Apple handles Mac App Store purchases. Request a refund at reportaproblem.apple.com.